Performance Management

Reference Material / Books
Internet Links
Multimedia & Activity Pack

Reference Material / Books

The Management Pocketbook Series, 14 East Street Alresford, Hamshire, SO24 9EE, retailing at about £8 each, have a huge selection of books which are specifically aimed at trainers. These are attractively laid out with plenty of ideas for transparencies and activities for trainers. They are all currently in print and available in Easons, Hodges Figgis and Waterstones. They form an essential kit for any trainer. The list which is updated all the time includes:

• Appraisals Pocketbook (1995)
• Managing Your Appraisal Pocketbook (1996)
• Peformance Management Pocketbook (1998)

The following books in the 'Management Shapers' are published by IPD (distributed by Plymbridge Distributors Ltd., Estover, Plymouth PL6 7PZ, and available in academic bookshops in Dublin such as Easons, Waterstones and Hodgis Figgis or direct from IPD. They retail for about £7 each and are aimed at trainers and managers:

• The Appraisal discussion
  By Terry Gillen (1995)

  London

The following books (currently in print) in the Kogan Page Better Management Skills series (Kogan Page, 120 Penonville Road, London NI 9JN and at www.kogan-page.co.uk) are available in Easons, Waterstones and Hodgis Figgis. They usually contain checklists, questionnaires and case studies making them a very good resource for trainers. They retail for about £10:

• Effective Performance Appraisals
• Personnel Testing

The following are a selection of books published by the Industrial Society, 49 Calthorpe Road, Edgbaston, Birmingham B15 ITH, and available from IOL:

• 360 degree Appraisal by Steve France - price £12.95

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Internet Links

http://www.reproline.jhu.edu/english/3improve/3improve.htm
Performance Improvement
Includes information on performance improvement, support, knowledge transfer, competency-based training, lectures, trainers, evaluation, follow-up, mastery learning, and clinical procedures.

http://www.cepworldwide.com/books/index.html
The Centre for Effective Performance. Books and Tools.
By Dr. Mayer.

http://www.epss.com/index.htm
This site gives an introduction to Electronic Performance Support Systems (EPSS) as well as in-depth explanations of how to set up a system in an organisation. It has plenty of advice on how to deliver soft skills training over the web. Click on the tab labelled Concepts to find an explanation of the basics of using EPSS in the workplace. Other interesting topics on this site include details about designing multimedia products (orientated towards the workplace) as well as Knowledge Management. There is a chat forum where you can interact with other visitors.

http://www.soft.net.uk/tierney/modules.htm
Colin Tierney is independent consultant working in organizational change in the UK. He has developed a "Learning/change model", which integrates learning into change and development; it reflects the impact of change on the individual, and vice versa. There are four phases in this model: I know, I own, I do, I am.The model can be used from the diagnostic phase of organizational change right through to implementation, or as a personal development tool. He has also designed a Teleworking Flowchart, listing five key competencies. Tierney has also placed a few stories on his site; he has used these in organizational change programmes to show how managers, developers and facilitators can increase their narration and communication skills.

http://tempus.fwi.com/compass/SiteRanker.asp?GROUPID=1
This is an extremely useful site, which points us to the best training and consulting resources. It is part of The Discian Group's web site. Their focus is on learning and improved performance. This particular page on their site is called "The Compass" and it provides links to a wide range of learning and training sites. The Compass can arrange these sites either in alphabetical order or by rank. The ranking of a site depends on those who have visited it; they have the option of voting on particular aspects of each site. There are over one hundred sites on this particular links page. It is also possible to view the comments made by visitors to each site, and also to make comments about the sites ourselves.

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Multimedia & Activity Packs

Video

The following are a selection of videos available from the BBC (BBC for Business, Woodland, 80, Wood Lane, London W12 OTT: www.bbcworldwide.com/bbc4biz):

• Empowering Appraisal; price £395
• Your Appraisal; price £95
• Managing Performance; price £395
• Performance Measurement; price £295

The following are some video training packages in the Gower range:

• Appraisal skills - price £974
• The Whole Picture: 360' Appraisal. Gathering comprehensive feedback.
  Video plus trainers guide @ £495
• Raising Performance. Successful appraisal interviewing.
  Video plus trainers guide @ £395
• Pull Your Socks Up. A line managers guide to improving individual performance.
  Video plus trainer's guide @ £795

CD Rom / DVD

There has been an explosion of subjects available on CD ROM in the last few years. CD ROM provides access to very large information banks, with text, colour, graphics, animation, including video footage and sound.

For example, the complete Encyclopaedia Britannica comes on two CD ROM discs for a cost of around £100. DVD is an acronym for Digital Versatile Disk. DVD is expected to replace CD ROM in the next few years because of its superior storage capacity with up to 25 times that of an equivalent CD ROM disc.

The top CD ROM training programmes were identified giving title, supplier and price. The following are some CD ROM packages available at the IOL Company in Sandyford Industrial Estate:

• Appraisals for Performance
  Designed to help managers understand their own appraisal system, how to get the best out of it and focuses on providing continuous and effective appraisal
  

  £1,415

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