Human Resource Management

Reference Material / Books
Internet Links
Multimedia & Activity Pack

Reference Material / Books

• Analysing competence: Tools and techniques for analysing jobs, roles and function
  By Shirley Fletcher
  
  Kogan Page, 1997, Published in UK
  PAPERBACK UK£16.99
  

  This practical guide provides a compendium of the main tools and techniques used to define and analyse competence. It demonstrates how to select the right tools for the intended purpose and shows how to plan an analysis that will meet objectives. Tools and techniques are provided in a format showing: when to use the tool/technique; how to use it; and its advantages and disadvantages.

  CONTENTS: Competence - a world-wide concept; planning your analysis; tools and techniques; quick reference section (categorizing tools by purpose)

• Quality and Competence: Building quality assurance into competence-based systems
  By Shirley Fletcher

  Kogan Page, 1993, Published in UK.
  PAPERBACK UK £16.99 0-7494-0706-9
  128pp, 216 x 170mm,
  Author Title Code: FLET-QUAL

  This guide offers practical advice on how to design and implement a quality assurance framework which will support the operation of work-based assessment standards. The key issues involved in setting up an organisational quality assurance system are explored.

  CONTENTS: What is quality assurance?; where do I start; establishing the draft framework; the operational plan; developing staff; implementation.

• The Trainers guide: a practical manual for the design, delivery and evaluation of training
  By Richard L Sullivan

  Aspen Pub Inc, 1990, Published in USA
  298 x 260mm, illustrations
  HARDBACK 0-8342-0116-X
  Author Title Code: SULL-TRAI

• Handbook of training evaluation and measurement methods: Proven models and methods for evaluating any HRD programme
  By Jack J Phillips, PhD

  3rd ed, Guld Publishing Company, 1997, Published in USA
  HARDBACK UK £33.00 0-88415-387-8
  Author Title Code: PHIL-HAND

  This handbook shows the reader how to design, implement and assess the effectiveness of HRD programmes, as well as how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage and new examples of the case studies. Seven new chapters have also been added, focusing largely on ROI.

• Human Resource Development (1999)
  By Megginson, Banfield, Joy-Mathews

  Kogan
  Page London

• Encyclopaedic Dictionary of HRM (1998)
  By Peters, Greer Youngblood

  Blackwell
  Oxford

The Management Pocketbook Series, 14 East Street Alresford, Hamshire, SO24 9EE, retailing at about £8 each, have a huge selection of books which are specifically aimed at trainers. These are attractively laid out with plenty of ideas for transparencies and activities for trainers. They are all currently in print and available in Easons, Hodges Figgis and Waterstones. They form an essential kit for any trainer. The list which is updated all the time includes:

• Interviewer's Pocketbook (1987)

The following books in the 'Management Shapers' are published by IPD (distributed by Plymbridge Distributors Ltd., Estover, Plymouth PL6 7PZ, and available in academic bookshops in Dublin such as Easons, Waterstones and Hodgis Figgis or direct from IPD. They retail for about £7 each and are aimed at trainers and managers:

• The selection interview
  By Penny Hackett (1995)

  London

• The disciplinary interview
  By Alan Fowler (1998)

  London

The following books (currently in print) in the Kogan Page Better Management Skills series (Kogan Page, 120 Penonville Road, London NI 9JN and at www.kogan-page.co.uk) are available in Easons, Waterstones and Hodgis Figgis. They usually contain checklists, questionnaires and case studies making them a very good resource for trainers. They retail for about £10:

• Conducting Effective Interviews
• Effective Employee Participation
• How to Reward your Staff
• How to Write a Staff Manual
• Improving Relations at Work
• Managing Disagreement Constructively
• Managing Employee Stress

The following series of booklets published by DK Publishers (Dorling Kindersley Limited, 9 Henrietta Street, London WC2E 8PS and http://www.dk.com) and priced at £5 each are available in all leading Dublin bookshops. They are well illustrated with coloured pictures and diagrams and are aimed at trainers (very easy to convert into Power Point presentations) and managers:

• Interviewing Skills (1998)
  By Tim Hindle

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Internet Links

http://www.glresources.com/index.htm
Global Learning Resources Inc is a Californian-based HRD consultancy firm, which gives advice on corporate education. Click on Corporate University or Human Capital and Strategic Staffing to find useful articles. There is a survey report on recruiting and selection methods and articles that are available by clicking on the Columns tab. The most recent articles are dated Dec.1999 but there are also older ones. The tab labelled News is a little misleading as this simply links to a form for sending your e-mail address in return for a free newsletter.

http://www.city.ac.uk/~sm350/theorymgt.html
A site from London City University, which provides lecture notes and background papers for an Introduction to Human Resource Management course. It explains the four modern approaches to Management, and gives a brief historical outline of management, summarising the theories of several modern thinkers, for example, Max Weber and Henri Fayol. The site also provides further reading on each topic, in the form of references to published books. Links: No links to other sites apart from the London City University Homepage.

http://www.anbar.co.uk/courseware/mba/hr-index.htm
Anbar Electronic Software, Human Resource Management Courseware
This site gives the structure and course objectives for a complete Human Resource Management Course: · Core reading · Assignments · Subset assignments (discussion forum) · Support reading The course consists of fourteen lessons. The information is not provided in full, but a thorough outline is given. The "Introduction and Key Text" section, which is provided in full, contains a list of recommended texts.

The Anbar Management Intelligence Library (Online)
This can be found at the bottom of any one of the pages in the above site (apart from the main page). By searching for key words related to Management, the library provides a list of related articles. It gives a very good summary of each one, and provides full publishing details. The summaries allow the trainer to evaluate the articles, before trying to locate them in a library.

http://www.blackboard.com
This site features free courses to take online. Useful examples include courses on communication skills, human resource management (several), Internet-based teaching, lesson plans, managing an interactive classroom and the web as a resource for teachers.

http://bized.ac.uk/roads/htdocs/subject-listing/hrman.html
This site is almost a dedicated Meta-site. In the centre of the page are various categories of Human Resources issues, which lead to links on those topics. Clicking the name of the link will provide a summary of the information at the new site, clicking the icon will take you there directly. At the top left of the main page is a menu that contains a link called "Learning Materials. There is an alphabetical list of all worksheets available from this site. Follow this link, and choose Business Studies. Choose 'Packages of Resources' in the new menu, and at the bottom is a set of worksheets on the World of Work. These are designed for Human Resource Management students and tutors, and are very useful as examples of how to set assignments and practical work for students.

http://hrmguide.com
A wonderful resource. This site is based on Alan Price's book, "Human Resource Management in a Business Context". In HRM Topics, about half-way down the page is a link to over 100 pages of information, updates, and links to articles. Examples of the information contained include:

• Overview of HRM
• Resources: Plans and Strategies
• Managing Diversity

Each topic is broken down into sub-topics, and useful extra reading suggested for each one. This site is very easy to browse, and the links are also very useful.

http://hr-guide.com
This is a 'library' of resources for HR Professionals and Students. It contains wonderful practical resources, for example, employees handbooks, lists of interview questions on a range of topics, and an overview of personality tests is given in the personnel section at the bottom right. Choose News Articles from the Human Resources menu, and you will find a brief description of 360-degree feedback and how it works.

The site also provides a useful list of further reading, and links to other Internet-based resources on HR.

http://www.hrprosgateway.com
The Human Resource Professional's Gateway to the Internet
This site was voted one of the best 100 business sites by Microsoft in 1999. It contains useful up-to-date articles, which would be useful for case studies or class discussion. The current article concerns how to discipline employees without affecting morale. A useful feature is a search tool for HR websites. The site also provides a discussion forum for HRM issues, which may prove very useful for clarifying certain issues. Seems to promise more than it actually delivers, but still worth a visit.

http://www.bizmove.com/personnel.htm
The Small Business Knowledge Base
This is a very informative site, full of practical advice for managing human resources in a small business. The information is completely free, and the site is easy to navigate. There is a useful step-by-step guide to implementing a Human Resources System in a small business. The articles are of a decent length, providing lots of help and information. The links provided are to other small business-oriented sites, which would be very useful if creating a course for owners of small businesses.

http://www.mapnp.org/library/hr_mgmnt/hr_mgmnt.htm
Human Resources Management
This excellent site provides resources free to everyone, for profit or non-profit. The only condition is to acknowledge the source if printing material. Categories of information include:

• Basic overviews of HRM
• Training Employees
• Getting the best Employees

Some of the information is given in the form of journal articles (e.g. When an HR Department is Necessary); others are simply links to other sites. Navigation gets a little confusing, as the layout consists primarily of topic lists. Keep in mind that the information relating to the link you chose will always appear at the top of the screen.

http://www.busreslab.com/hr.htm
Business Research Lab
This page contains the results of research into Human Resource Management issues. The current research is into employee satisfaction, the argument being that keeping employees satisfied reduces turnover. As well as the current results, there is a sample questionnaire to distribute within an organisation in order to conduct an internal survey. There is also a database of anecdotes, about 'good' and 'bad' bosses. These would be very useful for stories to use in illustrating points, or simply at the beginning of a lesson to gain the students' attention. There are profiles of successful businesses with interviews about how they manage their Human Resources.

There are also examples of good and bad human resource policies, with explanations of why they work or do not work.

http://www.employer-employee.com
Employer and Employee dot com
A very useful site. It gives advice on solving workplace problems to both employers and employees. The resources are free. The articles provide practical advice on handling such issues as 'Working with men', which is aimed at female employees, and 'How to stop Procrastinating', a version of which is written for both employers and employees. There is advice on purchasing software, and on starting a HR department from scratch. The article archive near the bottom of the Home page allows you to search past articles from the site.

http://www.hrnext.com
HR Next dot com
This is an informational site that provides daily news from the world of HRAll of the information is free, with articles, white papers and a dedicated search engine.There is also an archive of similar articles, accessed by clicking (more like these) underneath the list of articles. 'Real' resources include forms for use in a HR department, Checklists for avoiding problems in certain situations, for example when Firing an employee, sample policies for inclusion in employee handbooks, and sample job descriptions for use when advertising various positions.

http://harvey.psyc.vt.edu/
Job Analysis and Personality Research
This is a University site that contains information on all aspects of job analysis and personality research. The focus is quite narrow, but may be very useful for certain aspects of a course. There are slides from presentations, white papers, and video clips, all given or written by Harvey, the lecturer supervising the research. The video clips take a while to download.

http://members.aol.com/hrmbasics/index.htm
Human Resources Basic Information
This site has not been updated since 1998, but still contains good foundation material. The topics covered are Compensation, Diversity, HRM on the Internet, Job Analysis, Organisational Development, Performance Management, Recruiting and Training.For each topic the site provides articles, links to related websites and a discussion forum.

http://ollie.dcccd.edu/mgmt1374/book_intro.html
Supervision: A Hyperlink book by Gemmy Allen
This is an entire textbook, written and designed for publication on the Internet. It is described as "an interactive journey into the world of the manager". The book is in a non-linear format, with graphics, audio and videos. These would be impossible to reproduce on paper, and make the experience of learning much more interactive. The reader is given the opportunity to jump around the site/book and search for certain topics. It is a valuable resource.

http://www.utdlibrary.com
This online library specialises in resources for the Healthcare industry and Human Resource Management. It provides access to books, periodicals and journals. Every HR article published since 1994 can be found here (over 8,000 articles). Access is free for the first 60 days: once a credit-card number is given, the resources used in the first 60 days will not be charged for, and membership can be cancelled without obligation in the first 60 days. (This is very generous, as article reprints are charged at $6.00 each.) The resources consist mainly of professional literature. There is a "publications" link in the Human Resources menu, which provides direct links to a number of online HR journals.

http://www.ihrim.org
International Association for Human Resource Management This is the homepage for the association. It includes a link to the Association's online journal, IHRIM.Wire. It also contains a general list of Human Resources Associations worldwide, Magazines and general resources.

http://www.shrm.org
Society for Human Resource Management This is an information centre and library of resources to do with management practises. None of the information is free, and no samples are offered. Not a great site from that point of view, but it does have good links, at http://www.shrm.org/docs/otherlnk.html

http://www.nbs.ntu.ac.uk/staff/lyerj/hrm_link.htm
Meta-Sites
Ray Lye's List of Human Resource Management Resources on the Internet This is probably the best human resources meta-site on the Internet at the moment. The categories of sites are too long to mention here, but are accessible on the main page in a very well laid-out table. The information is also provided in a printing format.

http://www.doleta.gov/index.htm
This is the U.S. Department of Labour's Employment and Training website. It is a huge website, but the home page is very well designed and very easy to navigate. The information is organised into sections for individuals, employers and training organisations. The home page also contains links to news items relating to employment and training, and links to other relevant websites. Clicking on the Index icon at the bottom of the Home page is the best way to navigate the website. This brings you to the links to the sections for individuals, employers and training organisations. There are on-line tutorials on how to use the Internet for job searches, how to compile curriculum vitae, preparation for interviews and tips on finding the right job. There are sections devoted to unemployment assistance information and information on career changes. There is even a link to an on-line version of the book, What Color is your Parachute.

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Multimedia & Activity Packs

These are available from IOL or direct from Gower Publishing, Gower House, Croft Road, Aldershot, Hampshire GUII 3HR England.

• Tools for Assessment & Development Centres
  By Pearn Kandola

  £500 stg

• Interview Skills Training: Practice Packs for Trainers
  By Penny Hackett

  £49.95 stg.

Video

The following are a selection of videos available from the BBC (BBC for Business, Woodland, 80, Wood Lane, London W12 OTT: www.bbcworldwide.com/bbc4biz):

• Bullying at Work; price £395
• Making Advances: Sexual Advances; price £395
• Picking the Right People (20 Steps); price £195
• The Right Fit: Recruitment; price £395
• Successful Interviewing Series; price £1,185

The following are some video training packages in the Gower range:

• Bullying; coping with aggression and verbal abuse - price £584
• Absenteeism; effects of - price £974
• 360' Feedback - price £117
• Business ethics; cultural awareness - price £117

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